You know when you read your statement and it has some name you have no idea who it is (because companies often use different names). Is there any way to reliably find out who you paid? When I have gone to the branch in the past, they have no idea what to do. In other words, their systems don’t allow them to see who is being paid or where money is going – just what you want from a bank, sheer incompetence. I have made suggestions several times but they ignore it.