I joined CommSec and IRESS 2 mths ago.
Everything was good util I started making a bit of money.
Since last week ALL my BUY and SELL orders for ANY amount of money for ANY stock are getting delayed for 20-30 secs in “Authorising” state.
Needless to say I started loosing money and trades.
I called Helpdesk 4-5 times, sent 2 complaints – NO ONE called me back and the situation is the same.
They say “someone in trading department is manually checking my orders” (!!!) Who? Why? Why not fast enough? Why not after my orders are in market? Why my SELL orders are checked as well? Ahhhhgr!!! (((((
For ANY amount of money for any stock my orders are delayed and I am loosing money right now.
And yes, I do have CDIA account, no problems with this. And, yes, I trade with my own money only.
To me it looks like CommSec and IRESS traders are not only mirroring my activities but putting their orders ahead of mine.
I am in shock!
Any advice, comments?